Frequently Asked Questions
Find answers to common questions
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Money back guarantee. Simply contact our customer service team to initiate a return.
How long does shipping take?
Standard shipping typically takes 5-14 business days, depending on location and custom clearance. Shipping rates are calculate on checkout. We offer free shipping on promotions.
How do I choose the right foundation?
Start by listening to your skin. Is it dry, sensitive, or combination? Then identify your undertone, warm, cool, or neutral. At Powess, our shades are designed to match and honor the richness of melanin-rich skin. You no longer have to choose between accurate color and nourishing care
What are the qualities of a good foundation?
A good foundation should enhance your skin, not hide it. It should glide on with a soft, balm-like texture.
Offer buildable coverage without heaviness.
Keep your skin hydrated and calm
Be clean, vegan, and cruelty-free, just like every Powess stick.
How do I find my perfect shade match?
The perfect shade disappears into your jawline, no harsh lines, no guesswork.
Use our shade guide or message us for personalized help.
Our stick adapts to your skin tone and reflects your glow in every light, to reveal your beauty, not cover it.